# JOTA-JOTI Support Center

## Documentation

- [Do I have to be a Scout to participate in the event?](https://support.jotajoti.info/en-US/kb/article/156/do-i-have-to-be-a-scout-to-participate-in-the-event.md): No. JOTA-JOTI is open to everyone!You do not need to be a Scout to take part. The programme is designed to be inclusive, with activities that are fun and engaging for all young people, no matter their background.All you need to do is sign up and join the global adventure!.
- [How can I get my Certificate of Participation?](https://support.jotajoti.info/en-US/kb/article/157/how-can-i-get-my-certificate-of-participation.md): Certificates of participation are emailed to all registered participants after each JOTA-JOTI event.
- [How do I record or share our experiences during the event?](https://support.jotajoti.info/en-US/kb/article/158/how-do-i-record-or-share-our-experiences-during-the-event.md): We love seeing your adventures and want to share the excitement with the world!During JOTA-JOTI, you’re encouraged to post photos and updates from your activities — and any other JOTA-JOTI moments — on social media.
- [How old do I have to be to join the event?](https://support.jotajoti.info/en-US/kb/article/159/how-old-do-i-have-to-be-to-join-the-event.md): You must be 13 years or older to sign up for JOTA-JOTI on your own.
- [I am a WAGGGS member — how can I participate?](https://support.jotajoti.info/en-US/kb/article/160/i-am-a-wagggs-member-—-how-can-i-participate.md): Girl Guides and Girl Scouts members are very welcome to join JOTA-JOTI!All you need to do is sign up on jotajoti.info and take part in the activities just like any other participant.The programme is open to all young people, regardless of whether you’re part of WOSM or WAGGGS.
- [I do not have access to a computer — can I use my phone to participate?](https://support.jotajoti.info/en-US/kb/article/161/i-do-not-have-access-to-a-computer-—-can-i-use-my-phone-to-participate.md): Yes! You can access JOTA-JOTI and all its online activities from your smartphone or tablet.
- [My National Scout Organization is closed — how can I participate?](https://support.jotajoti.info/en-US/kb/article/162/my-national-scout-organization-is-closed-—-how-can-i-participate.md): You can still participate in JOTA-JOTI even if your National Scout Organization (NSO) is currently closed.Simply sign up on jotajoti.info and join any of the available activities on the JOTA-JOTI Activity Hub.Everyone is welcome — no matter where you're from or what your local situation is!.
- [What is JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/163/what-is-jota-joti.md): JOTA-JOTI (Jamboree on the Air – Jamboree on the Internet) is the world’s largest digital Scout event, bringing together more than two million young people from over 170 countries every year.
- [When does JOTA-JOTI take place?](https://support.jotajoti.info/en-US/kb/article/164/when-does-jota-joti-take-place.md): JOTA-JOTI takes place every year on the third weekend of October.
- [Can I register both as an individual and with my group?](https://support.jotajoti.info/en-US/kb/article/165/can-i-register-both-as-an-individual-and-with-my-group.md): Yes.
- [How to register for JOTA-JOTI](https://support.jotajoti.info/en-US/kb/article/166/how-to-register-for-jota-joti.md): To register for JOTA-JOTI, you need a scout.
- [I have already registered with my National Scout Organization — do I need to register again?](https://support.jotajoti.info/en-US/kb/article/167/i-have-already-registered-with-my-national-scout-organization-—-do-i-need-to-register-again.md): Yes. Even if you’ve registered with your National Scout Organization, you’ll still need to sign up on www.jotajoti.info to participate in JOTA-JOTI.This ensures you have access to the event platform, activities, and your Certificate of Participation.
- [I registered but I cannot remember my password now](https://support.jotajoti.info/en-US/kb/article/168/i-registered-but-i-cannot-remember-my-password-now.md): If you've forgotten your scout.
- [I registered my group — do I still need to register as an individual?](https://support.jotajoti.info/en-US/kb/article/169/i-registered-my-group-—-do-i-still-need-to-register-as-an-individual.md): If you registered your group, your details will appear in the Scout group directory, which helps other groups connect with you during the event.
- [JOTA-JOTI has started — can I still sign up?](https://support.jotajoti.info/en-US/kb/article/170/jota-joti-has-started-—-can-i-still-sign-up.md): Yes! You can still register, even after JOTA-JOTI has started.
- [Registering a child](https://support.jotajoti.info/en-US/kb/article/171/registering-a-child.md): If you're registering one or more children under the age of 13 to take part in JOTA-JOTI, you'll be asked to provide some basic information.
- [Registering a Scout group](https://support.jotajoti.info/en-US/kb/article/172/registering-a-scout-group.md): If you're registering a Scout group, patrol, or unit for JOTA-JOTI, you'll be asked to provide some basic information about your group.
- [Registering as an individual participant](https://support.jotajoti.info/en-US/kb/article/173/registering-as-an-individual-participant.md): If you’re joining JOTA-JOTI on your own — as a Scout, Guide, or non-Scout — you can register as an individual participant.
- [What happens with the information that I will submit?](https://support.jotajoti.info/en-US/kb/article/174/what-happens-with-the-information-that-i-will-submit.md): Your personal data is protected under the General Data Protection Regulation (GDPR).
- [Will I get a confirmation message once I sign up?](https://support.jotajoti.info/en-US/kb/article/175/will-i-get-a-confirmation-message-once-i-sign-up.md): Yes — a confirmation email will be sent to the email address you used during registration.If you don’t see it in your inbox, please check your spam or promotions folder.
- [Do I need to install any specific software to participate?](https://support.jotajoti.info/en-US/kb/article/176/do-i-need-to-install-any-specific-software-to-participate.md): Most activities at JOTA-JOTI can be joined directly through your web browser — no special software required.
- [Do I need to sign up to join the activities?](https://support.jotajoti.info/en-US/kb/article/177/do-i-need-to-sign-up-to-join-the-activities.md): Yes — you need to register for JOTA-JOTI in order to join the activities.
- [Do I need to subscribe or pay to access the activities?](https://support.jotajoti.info/en-US/kb/article/178/do-i-need-to-subscribe-or-pay-to-access-the-activities.md): No. JOTA-JOTI is completely free to join.There are no subscriptions, fees, or in-app purchases required.All you need to do is sign up with a free account to access the full weekend of activities.Learn more: How to register for JOTA-JOTI.
- [How do I build my own agenda for JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/179/how-do-i-build-my-own-agenda-for-jota-joti.md): JOTA-JOTI is full of exciting activities — and creating your own agenda helps you get the most out of the weekend.
- [How do I join an activity at JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/180/how-do-i-join-an-activity-at-jota-joti.md): Joining activities at JOTA-JOTI is easy — and a great way to meet new people and learn new things!Here’s how:Visit the JOTA-JOTI Activity HubClick on any area of the map to explore what’s happening thereClick the Activities tab to view all upcoming sessionsFind an activity you’re interested in and click Join eventAt the scheduled time, return to the activity and use the provided link to participateAll times are displayed in your local time zone, so you can plan easily.
- [How do I join JOTA-JOTI Live?](https://support.jotajoti.info/en-US/kb/article/181/how-do-i-join-jota-joti-live.md): JOTA-JOTI Live is the official live broadcast of the event, featuring shows, interviews, music, games, and global highlights throughout the weekend.
- [How do I join JOTA?](https://support.jotajoti.info/en-US/kb/article/182/how-do-i-join-jota.md): To take part in the Jamboree-On-The-Air (JOTA) and experience the excitement of making long-distance radio contacts, you’ll need to connect with a licensed amateur radio operator.
- [Is there a chat on the site for people to make friends?](https://support.jotajoti.info/en-US/kb/article/183/is-there-a-chat-on-the-site-for-people-to-make-friends.md): Yes! It wouldn’t be a JOTA-JOTI camp without the chance to make new friends — and this one is no different.
- [What are some of the activities in JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/184/what-are-some-of-the-activities-in-jota-joti.md): Each year, JOTA-JOTI offers a weekend filled with fun, learning, and global connection — with activities designed for Scouts, Guides, and young people of all backgrounds.
- [What is the time zone of the events on the JOTA-JOTI Activity Hub?](https://support.jotajoti.info/en-US/kb/article/185/what-is-the-time-zone-of-the-events-on-the-jota-joti-activity-hub.md): All events on the JOTA-JOTI Activity Hub are shown in your local time zone.
- [Do I need a JID for each participant?](https://support.jotajoti.info/en-US/kb/article/186/do-i-need-a-jid-for-each-participant.md): It depends on how participants are registered:If each individual registers separately, they will receive their own personal JID.
- [I don't see a JID on My Account](https://support.jotajoti.info/en-US/kb/article/187/i-dont-see-a-jid-on-my-account.md): If you don’t see a JID on My Account, please check that your scout.
- [I have not received my JID code. Where can I get it?](https://support.jotajoti.info/en-US/kb/article/188/i-have-not-received-my-jid-code-where-can-i-get-it.md): JID codes (Jamboree IDs) are issued automatically after registration, but they are not sent via email.
- [I still have our JID from a previous year — can I use it again this year?](https://support.jotajoti.info/en-US/kb/article/189/i-still-have-our-jid-from-a-previous-year-—-can-i-use-it-again-this-year.md): No.
- [My Scouts are taking part in JOTA-JOTI at home — can they use the same JID?](https://support.jotajoti.info/en-US/kb/article/190/my-scouts-are-taking-part-in-jota-joti-at-home-—-can-they-use-the-same-jid.md): If your Scouts are participating from home, in patrol hubs, or from your Scout Den, you have two options:They can register individually at jotajoti.
- [Someone gave me a code, but it doesn't look like a JID. What's going on?](https://support.jotajoti.info/en-US/kb/article/191/someone-gave-me-a-code-but-it-doesnt-look-like-a-jid-whats-going-on.md): If someone gives you a code that doesn’t match the JID format, it’s likely a callsign from an amateur radio operator.
- [What are the 'country codes' in the JID?](https://support.jotajoti.info/en-US/kb/article/192/what-are-the-country-codes-in-the-jid.md): Characters two and three of every JID (Jamboree ID) indicate the country where the participant or group is located.
- [What are the 'region codes' in the JID?](https://support.jotajoti.info/en-US/kb/article/193/what-are-the-region-codes-in-the-jid.md): The first character in your JID represents the WOSM region you belong to.
- [When I have my JID and have printed the documents, how do I collect other JIDs?](https://support.jotajoti.info/en-US/kb/article/194/when-i-have-my-jid-and-have-printed-the-documents-how-do-i-collect-other-jids.md): Once you have your JID and your JamPuz documents printed, you’re ready to start collecting JIDs from other participants!Here’s how it works:When you make contact with another Scout group or individual, ask them for their JID, and give them yours in return.
- [Where are the documents to support the JamPuz game?](https://support.jotajoti.info/en-US/kb/article/195/where-are-the-documents-to-support-the-jampuz-game.md): To take part in JamPuz, you'll need to print the JamPuz cards and other supporting documents and bring them to your JOTA-JOTI event.
- [Where can I find my JID code?](https://support.jotajoti.info/en-US/kb/article/196/where-can-i-find-my-jid-code.md): If you have registered for JOTA-JOTI, your JID (Jamboree ID) — also known as your JamPuz code — is automatically generated for you.
- [Are there any special guidelines regarding Safe from Harm at JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/197/are-there-any-special-guidelines-regarding-safe-from-harm-at-jota-joti.md): Yes.
- [Can I report an incident if I am only a witness?](https://support.jotajoti.info/en-US/kb/article/198/can-i-report-an-incident-if-i-am-only-a-witness.md): Yes.
- [How can I safely participate in JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/200/how-can-i-safely-participate-in-jota-joti.md): JOTA-JOTI is all about connecting with others in a safe, respectful, and inclusive environment.
- [How do I ensure the correct name appears on my Be Safe Online certificate?](https://support.jotajoti.info/en-US/kb/article/201/how-do-i-ensure-the-correct-name-appears-on-my-be-safe-online-certificate.md): Your Be Safe Online certificate is automatically generated using the name from your scout.
- [How can I take the Be Safe Online e-learning?](https://support.jotajoti.info/en-US/kb/article/202/how-can-i-take-the-be-safe-online-e-learning.md): You can take the Be Safe Online e-learning course by following the instructions provided on the Be Safe page.
- [How do I identify a Safe from Harm case? What are examples of potentially harmful situations?](https://support.jotajoti.info/en-US/kb/article/203/how-do-i-identify-a-safe-from-harm-case-what-are-examples-of-potentially-harmful-situations.md): You don’t need to be certain something is harmful to report it.
- [How do I report inappropriate, concerning, or disturbing content or situations?](https://support.jotajoti.info/en-US/kb/article/204/how-do-i-report-inappropriate-concerning-or-disturbing-content-or-situations.md): If you see or experience something that makes you uncomfortable, please report it.
- [I am just a parent or a partner in the event — am I also expected to follow Safe from Harm guidelines?](https://support.jotajoti.info/en-US/kb/article/205/i-am-just-a-parent-or-a-partner-in-the-event-—-am-i-also-expected-to-follow-safe-from-harm-guidelines.md): Yes.
- [I didn’t receive any certificate — what should I do?](https://support.jotajoti.info/en-US/kb/article/206/i-didnt-receive-any-certificate-—-what-should-i-do.md): To receive your Be Safe Online certificate, you need to:Complete the full course, andAnswer all questions correctlyOnce you pass, your certificate will be automatically generated and available for download directly from the course page.
- [Is the Be Safe Online e-learning mandatory for JOTA-JOTI participants?](https://support.jotajoti.info/en-US/kb/article/207/is-the-be-safe-online-e-learning-mandatory-for-jota-joti-participants.md): The Be Safe Online e-learning course is not mandatory, but it is strongly recommended for all participants — especially youth aged 13–18, as well as adult volunteers, leaders, and parents.
- [What is Safe from Harm (SfH), and where does it come from?](https://support.jotajoti.info/en-US/kb/article/208/what-is-safe-from-harm-sfh-and-where-does-it-come-from.md): Safe from Harm is a set of principles and actions designed to ensure that everyone involved in Scouting is committed to creating a safe environment — both inside and outside the Movement.
- [What is the benefit of taking the Be Safe Online course?](https://support.jotajoti.info/en-US/kb/article/209/what-is-the-benefit-of-taking-the-be-safe-online-course.md): The Be Safe Online course helps you stay safe while participating in virtual environments — like JOTA-JOTI.
- [What response will I receive if I report an incident?](https://support.jotajoti.info/en-US/kb/article/210/what-response-will-i-receive-if-i-report-an-incident.md): When you report an incident during JOTA-JOTI, you’ll receive a response from a member of our trained Safe from Harm team.
- [Where can I report an incident or issue during JOTA-JOTI?](https://support.jotajoti.info/en-US/kb/article/211/where-can-i-report-an-incident-or-issue-during-jota-joti.md): If you see or experience anything inappropriate, unsafe, or concerning during JOTA-JOTI, please report it as soon as possible.
- [Which languages can I use to report a case?](https://support.jotajoti.info/en-US/kb/article/212/which-languages-can-i-use-to-report-a-case.md): Our Safe from Harm team can respond to reports in the following languages:EnglishFrenchSpanishIf you submit a report in another language, the team will use Google Translate to understand your message.
- [Why do I have to share my date of birth when I register?](https://support.jotajoti.info/en-US/kb/article/213/why-do-i-have-to-share-my-date-of-birth-when-i-register.md): We ask for your date of birth to help ensure a safe and age-appropriate experience for all participants.
- [Challenge Valley - How does it work?](https://support.jotajoti.info/en-US/kb/article/214/challenge-valley---how-does-it-work.md): In the Challenge Valley, JOTA-JOTI 2022 participants are given the opportunity to participate in activities and challenges, which upon completion, they are given a code.
- [Challenges & The Challenge Valley](https://support.jotajoti.info/en-US/kb/article/215/challenges--the-challenge-valley.md): There is a new feature in the JOTA-JOTI 2020 edition where registered users are able to participate in Challenges.
- [Easy Generator: Account Confirmation screen](https://support.jotajoti.info/en-US/kb/article/216/easy-generator-account-confirmation-screen.md): Over the past few months, we have transitioned the scout.
- [How can agents leverage knowledge to help customers?](https://support.jotajoti.info/en-US/kb/article/217/how-can-agents-leverage-knowledge-to-help-customers.md): You can use our Knowledge Capture app to leverage your team’s collective knowledge.
- [How do I customise my Help Centre?](https://support.jotajoti.info/en-US/kb/article/218/how-do-i-customise-my-help-centre.md): You can modify the look and feel of your Help Centre by changing colours and fonts.
- [How do I publish my content in other languages?](https://support.jotajoti.info/en-US/kb/article/219/how-do-i-publish-my-content-in-other-languages.md): If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages.
- [I am trying to collect as many JIDs as possible very quickly, but people want to have a conversation rather than just swapping JIDs.  Why?](https://support.jotajoti.info/en-US/kb/article/220/i-am-trying-to-collect-as-many-jids-as-possible-very-quickly-but-people-want-to-have-a-conversation-rather-than-just-swapping-jids-why.md): JamPuz is NOT about quickly collecting JIDs.
- [What are these sections and articles doing here?](https://support.jotajoti.info/en-US/kb/article/221/what-are-these-sections-and-articles-doing-here.md): This FAQ is a section in the General category of your Help Centre knowledge base.