# JOTA-JOTI Support Center ## Documentation # Do I have to be a Scout to participate in the event? No. JOTA-JOTI is open to everyone!You do not need to be a Scout to take part. The programme is designed to be inclusive, with activities that are fun and engaging for all young people, no matter their background.All you need to do is sign up and join the global adventure! # How can I get my Certificate of Participation? Certificates of participation are emailed to all registered participants after each JOTA-JOTI event.Your certificate will be sent to the email address linked to your scout.org account.You can also download your certificate directly from My Account on jotajoti.info once it becomes available.What about child registrations?If you registered one or more children, their certificates will be sent to the parent’s email address used during registration.If you don’t receive your child’s certificate along with your own, you can request it by emailing certificate@scout.org with the subject line: "Certificate request for child registration"Please include: The email address linked to your scout.org account Any relevant registration details Important: All certificate requests must be submitted before 30 October. We will begin processing individual requests from 1 November. # How do I record or share our experiences during the event? We love seeing your adventures and want to share the excitement with the world!During JOTA-JOTI, you’re encouraged to post photos and updates from your activities — and any other JOTA-JOTI moments — on social media.📸 Share your experiences on:FacebookInstagramX (formerly Twitter)Or any other platform you useBe sure to use the official hashtag: #JOTAJOTIThis helps participants from around the world discover your stories and connect with your experience! # How old do I have to be to join the event? You must be 13 years or older to sign up for JOTA-JOTI on your own.For your safety and wellbeing, all participants between the ages of 13 and 18 are expected to involve a parent or guardian in their JOTA-JOTI experience — including reviewing the Be Safe page together.Parents and guardians are responsible for supervising young people’s online activities.Children under the age of 13 can still participate, but a parent or guardian must register on their behalf and participate together with the child throughout the event. # I am a WAGGGS member — how can I participate? Girl Guides and Girl Scouts members are very welcome to join JOTA-JOTI!All you need to do is sign up on jotajoti.info and take part in the activities just like any other participant.The programme is open to all young people, regardless of whether you’re part of WOSM or WAGGGS. # I do not have access to a computer — can I use my phone to participate? Yes! You can access JOTA-JOTI and all its online activities from your smartphone or tablet.Just open your web browser and go to jotajoti.info — the platform is mobile-friendly and works on most modern devices.Tip: A larger screen (like a tablet) can be helpful for some activities, but it's not required. # My National Scout Organization is closed — how can I participate? You can still participate in JOTA-JOTI even if your National Scout Organization (NSO) is currently closed. Simply sign up on jotajoti.info and join any of the available activities on the JOTA-JOTI Activity Hub. Everyone is welcome — no matter where you're from or what your local situation is! # What is JOTA-JOTI? JOTA-JOTI (Jamboree on the Air – Jamboree on the Internet) is the world’s largest digital Scout event, bringing together more than two million young people from over 170 countries every year. It takes place on the third weekend of October and is open to Scouts and Guides of all ages. Over the course of the weekend, participants connect with others around the world through radio waves and the internet, taking part in exciting activities that promote friendship, global citizenship, and skills for life. JOTA-JOTI is all about communication, cooperation, and discovery — whether you’re talking over amateur radio, chatting online, or joining one of the many live workshops, games, or cultural exchanges. Participation is free, and no special experience is needed — just curiosity, a willingness to connect, and a Scout spirit! # When does JOTA-JOTI take place? JOTA-JOTI takes place every year on the third weekend of October. Activities and live sessions begin on Friday and continue through to Sunday.JOTA-JOTI 2025 will take place from Friday, 17 October to Sunday, 19 October 2025.When browsing the activities on the JOTA-JOTI Activity Hub, all times are automatically shown in your local time zone, so you can plan accordingly. # Can I register both as an individual and with my group? Yes. Registering with a group does not prevent you from also registering as an individual. Group registration helps your group appear in the Scout group directory, making it easier to connect with others during the event.However, we encourage you to also register individually so you can access the full programme and receive your personal Certificate of Participation in your name. # How to register for JOTA-JOTI To register for JOTA-JOTI, you need a scout.org account.If you don’t have one yet, you can follow this guide to create an account.Step 1: Log in to the JOTA-JOTI websiteGo to jotajoti.info and click Register now or Log in in the top menu.You’ll be redirected to the scout.org login page.Enter your username/email and password, then click Login.Note: If you don’t have a scout.org account or you’ve forgotten your password, click Register or Forgot password? to get started.Step 2: Choose your registration typeAfter logging in, you’ll return to jotajoti.info, where a registration box will appear. Choose one of the following options: I’m 13 years or older – register yourself as a participant I’m registering a child under 13 years – register one or more children I’m a Scout leader – register my group – register on behalf of a Scout group Note: If you don’t see the registration box, you’ve probably already registered.To check, click the user icon in the top right and select My Account. # I have already registered with my National Scout Organization — do I need to register again? Yes. Even if you’ve registered with your National Scout Organization, you’ll still need to sign up on www.jotajoti.info to participate in JOTA-JOTI. This ensures you have access to the event platform, activities, and your Certificate of Participation. # I registered but I cannot remember my password now If you've forgotten your scout.org password, you can reset it at any time through the scout.org login portal.How to reset your password: Go to jotajoti.info and click Log in in the top right corner. On the login screen, click Forgot Password. Enter the email address you used to register your scout.org account.Make sure it’s a valid address you still have access to. You’ll receive an auto-generated email with instructions. Follow the steps in the email to reset your password. If you don’t see the email, check your spam or junk folder. # I registered my group — do I still need to register as an individual? If you registered your group, your details will appear in the Scout group directory, which helps other groups connect with you during the event. However, when registering as a group, the Certificate of Participation will only be issued in the group name — not your own. To receive a personalized certificate in your own name, we recommend that you also register as an individual participant. # JOTA-JOTI has started — can I still sign up? Yes! You can still register, even after JOTA-JOTI has started.Once your registration is complete, you’ll receive a confirmation email with details on how to access the event and start participating.Tip: Registering late still gives you access to most activities — so don’t miss out!Need help registering?Read our step-by-step guides: How to register for JOTA-JOTI Registering as an individual participant Registering a child Registering a Scout group # Registering a child If you're registering one or more children under the age of 13 to take part in JOTA-JOTI, you'll be asked to provide some basic information. This helps us create a safe experience and ensure the activities offered are suitable for all participants.Step 1: Enter your child’s detailsYou’ll be asked to fill in your child’s:NameGenderAge groupCountryNote: The country field will be pre-filled based on your own scout.org profile.If you’re registering more than one child, click Add another child to include their details.When you're ready, click Continue to review the registration.Step 2: Review and confirmYou’ll now see a summary of the information you’ve entered.If you need to make changes (e.g. update a name or adjust the number of children), click Back.If everything looks correct, click Continue to confirm the registration.Step 3: Registration completeAfter confirming the registration, you’ll see a confirmation screen and receive an email with more information about the event and how to take part. # Registering a Scout group If you're registering a Scout group, patrol, or unit for JOTA-JOTI, you'll be asked to provide some basic information about your group. This information is displayed in the Scout group directory, where groups from around the world can find and connect with each other during the event.Step 1: Enter your group’s detailsStart by entering your group’s:NameNumber of group membersOrganizationCountryLocation (e.g. your city or region)This helps other groups learn more about you and makes it easier to connect during the event.Step 2: Add your contact channelsNext, you’ll be asked to select how others can contact your group. For each method you choose, you’ll be prompted to provide the relevant details.Available contact channels include:Radio call sign (for amateur radio operators)IRC group nameSkype usernameEmail addressFacebook (name of your group or page)Instagram (handle)X (formerly Twitter) handleYou can choose one or more contact methods, depending on how you'd like other groups to reach you.Step 3: Review and confirmAfter entering your group and contact details, you'll see a summary page.If you need to make changes, click BackIf everything looks correct, click Continue to confirm your registrationStep 4: Registration completeOnce confirmed, you’ll see a confirmation screen and receive an email with details on how your group can participate in JOTA-JOTI. # Registering as an individual participant If you’re joining JOTA-JOTI on your own — as a Scout, Guide, or non-Scout — you can register as an individual participant.Step 1: Choose your gender & age groupAs part of the registration process, you’ll be asked to select your gender and age group. This helps us tailor your JOTA-JOTI experience and improve the event for everyone.Note: If your birthday is already registered on your scout.org account, your age group will be selected automatically.Step 2: Complete your registrationOnce you’ve confirmed your gender and age group, click Continue to finish the process.You’ll then see a confirmation screen to let you know your registration is complete.Step 3: Check your inboxYou’ll receive a confirmation email with more information about JOTA-JOTI — including tips and ideas on how to start getting ready for the event. # What happens with the information that I will submit? Your personal data is protected under the General Data Protection Regulation (GDPR). The information you provide is only used for: Creating your scout.org account Sending you emails related to JOTA-JOTI Displaying limited details on JOTA-JOTI channels so others can see who is participating Managing your information You can: Update your profile information at any time by logging in to your account Cancel your account via your user profile — all personal data will be permanently deleted after you send cancellation instructions to digital@scout.org If you have any questions about data privacy, please contact us at privacymatters@scout.org. Related Policies JOTA-JOTI Data Privacy and Protection Policy Terms for scout.org User Accounts # Will I get a confirmation message once I sign up? Yes — a confirmation email will be sent to the email address you used during registration.If you don’t see it in your inbox, please check your spam or promotions folder. # Do I need to install any specific software to participate? Most activities at JOTA-JOTI can be joined directly through your web browser — no special software required.Just visit the JOTA-JOTI Activity Hub, click on an activity, and follow the link to join when it begins.Some sessions may use platforms like Zoom, YouTube, or chat tools, which open in your browser.Some special activities — like Minecraft challenges — do require separate software installation ahead of time.If an activity requires additional tools or apps, this will be clearly mentioned in the activity description along with instructions for how to prepare. # Do I need to sign up to join the activities? Yes — you need to register for JOTA-JOTI in order to join the activities. By registering, you’ll be able to: Access the full programme and join live activities Build your own personal agenda Receive a Certificate of Participation after the event Registration is free and only takes a few minutes. Learn how to register here # Do I need to subscribe or pay to access the activities? No. JOTA-JOTI is completely free to join. There are no subscriptions, fees, or in-app purchases required. All you need to do is sign up with a free account to access the full weekend of activities. Learn more: How to register for JOTA-JOTI # How do I build my own agenda for JOTA-JOTI? JOTA-JOTI is full of exciting activities — and creating your own agenda helps you get the most out of the weekend.Here’s how to build your agenda: Visit the Activity Hub and explore the map When you find an activity you want to join, click Join event You’ll receive a confirmation email with event details All your selected activities will appear under My Agenda in your profile Use your agenda to stay organized and get reminders for your sessions Your agenda is your personal event schedule — built around your interests!Not sure how to sign up for activities? See how to join an event # How do I join an activity at JOTA-JOTI? Joining activities at JOTA-JOTI is easy — and a great way to meet new people and learn new things!Here’s how: Visit the JOTA-JOTI Activity Hub Click on any area of the map to explore what’s happening there Click the Activities tab to view all upcoming sessions Find an activity you’re interested in and click Join event At the scheduled time, return to the activity and use the provided link to participate All times are displayed in your local time zone, so you can plan easily.Want to keep track of your activities? Learn how to build your agenda # How do I join JOTA-JOTI Live? JOTA-JOTI Live is the official live broadcast of the event, featuring shows, interviews, music, games, and global highlights throughout the weekend.You can join the JOTA-JOTI Live show in two ways: By visiting the JOTA-JOTI Live area on the JOTA-JOTI Activity Hub Or by watching on our Facebook or YouTube channels The live show usually starts on Friday of the event weekend and continues with regular segments through Sunday.No registration is needed to watch — just tune in and enjoy! # How do I join JOTA? To take part in the Jamboree-On-The-Air (JOTA) and experience the excitement of making long-distance radio contacts, you’ll need to connect with a licensed amateur radio operator. These operators help set up and manage the radio equipment needed to communicate with Scouts and Guides around the world. JOTA is a great way to discover amateur radio and learn communication skills in a hands-on way! Visit our JOTA page for more details on how to get involved, find local radio support, and prepare for your JOTA experience. # Is there a chat on the site for people to make friends? Yes! It wouldn’t be a JOTA-JOTI camp without the chance to make new friends — and this one is no different. You can join the conversation by visiting the Chat Room on the JOTA-JOTI Activity Hub, where you’ll find a variety of chat rooms to connect with young people from all over the world. Please note: For your safety and the safety of others, all chat rooms are monitored by trained moderators. # What are some of the activities in JOTA-JOTI? Each year, JOTA-JOTI offers a weekend filled with fun, learning, and global connection — with activities designed for Scouts, Guides, and young people of all backgrounds. Typical programme highlights include: Live shows and global broadcasts Cultural exchanges and multilingual dialogues Amateur radio activities and call sign challenges Virtual campfires from around the world Talent stages and creative showcases Quizzes, games, and interactive challenges Educational workshops focused on peace, sustainability, digital skills, and more The JOTA-JOTI programme is designed to be inclusive, engaging, and interactive, offering something for everyone — whether you're participating on your own, with a group, or from home. For details about this year’s events and schedule, visit the JOTA-JOTI Activity Hub. # What is the time zone of the events on the JOTA-JOTI Activity Hub? All events on the JOTA-JOTI Activity Hub are shown in your local time zone.The website automatically adjusts the schedule based on the time zone set on your computer or device. This means that all activity times you see on the site are already displayed according to your own time zone — no conversions needed!This helps you plan your weekend more easily, no matter where you are in the world. # Do I need a JID for each participant? It depends on how participants are registered: If each individual registers separately, they will receive their own personal JID. If you register as a group, a single JID will be issued for the whole group. Want each participant to access Challenge Valley and receive their own certificate? Encourage them to register individually.Learn how to register for JOTA-JOTI # I don't see a JID on My Account If you don’t see a JID on My Account, please check that your scout.org profile includes a country. A valid country is required for the JID to be generated.To update your scout.org profile, visit scout.org, log in, and check your profile settings.If your profile includes a country and the JID still doesn’t appear after some time, please reach out to support for assistance. # I have not received my JID code. Where can I get it? JID codes (Jamboree IDs) are issued automatically after registration, but they are not sent via email.You can find your JID by logging into the JOTA-JOTI platform. Log in to jotajoti.infoGo to jotajoti.info and log in with your scout.org account. Go to My AccountOnce logged in, click on your user icon (top right) and select My Account. Your JID will be displayed there. Not seeing your JID?If your JID is missing or not showing up in your account, check out this article for help: I don't see a JID on My Account # I still have our JID from a previous year — can I use it again this year? No. A new JID is issued to each registered participant or group every year.To take part in this year’s JamPuz, you’ll need to register again and use the new JID provided for the current edition of JOTA-JOTI.Note: Reusing an old JID won’t work, as the codes change each year to reflect new participants and registration data. # My Scouts are taking part in JOTA-JOTI at home — can they use the same JID? If your Scouts are participating from home, in patrol hubs, or from your Scout Den, you have two options: They can register individually at jotajoti.info, Or you can share your group’s JID with them if you've registered as a group. However, if each Scout registers individually, they will: Get access to their own Challenge Valley profile Receive a personalised Certificate of Participation after the event This is the recommended option for Scouts joining independently or wanting to track their own progress. # Someone gave me a code, but it doesn't look like a JID. What's going on? If someone gives you a code that doesn’t match the JID format, it’s likely a callsign from an amateur radio operator.Radio operators participating in JOTA-JOTI will use a licensed callsign, and some may even use a special event callsign just for JOTA-JOTI. These callsigns are not part of the JamPuz system.If the radio station or location completes the JOTA-JOTI registration process, they’ll receive a proper JamPuz JID code as well.Tip: Registration is open throughout the event, but we encourage stations to sign up before JOTA-JOTI begins. # What are the 'country codes' in the JID? Characters two and three of every JID (Jamboree ID) indicate the country where the participant or group is located.JOTA-JOTI uses the standard two-letter country codes defined by the International Organization for Standardization (ISO).🌍 For example: GB = United Kingdom IN = India BR = Brazil You can view the full list of ISO country codes here. # What are the 'region codes' in the JID? The first character in your JID represents the WOSM region you belong to.Here are the current region codes used in JIDs:AfricanArabAsia-PacificNot in use (previously Eurasian)EuropeanInteramericanIf you’re a member of a WAGGGS Member Organisation, you’ve been assigned the corresponding WOSM region code for your country.JIDs with region code 7 are no longer being issued. Global participants should use the regional code for their location instead. # When I have my JID and have printed the documents, how do I collect other JIDs? Once you have your JID and your JamPuz documents printed, you’re ready to start collecting JIDs from other participants! Here’s how it works: When you make contact with another Scout group or individual, ask them for their JID, and give them yours in return. Both sides record each other’s JID on their JamPuz tracking sheet or activity documents. You can swap JIDs no matter which communication method you’re using — radio, chat, video call, or another platform. You can also use the My Connections feature on jotajoti.info to keep track of the JIDs you’ve collected digitally during the event. Reminder: JamPuz is about creating real connections, not just collecting codes. Take time to talk and learn about the other group! # Where are the documents to support the JamPuz game? To take part in JamPuz, you'll need to print the JamPuz cards and other supporting documents and bring them to your JOTA-JOTI event.You may want to enlarge the cards so everyone can easily see your progress throughout the weekend.You can download the official JamPuz materials here: jotajoti.info/jampuzTip: Don’t forget to print enough copies for your group — or one large version for your wall!Prefer to track JIDs online?You can also use the My Connections feature on jotajoti.info to digitally record the JIDs you collect during the event.This is a great option for individuals or groups participating from multiple locations or online. Where are the documents to support the JamPuz game? To take part in JamPuz, you'll need to print the JamPuz cards and other supporting documents and bring them to your JOTA-JOTI event.You may want to enlarge the cards so everyone can easily see your progress throughout the weekend.You can download the official JamPuz materials here: jotajoti.info/jampuzTip: Don’t forget to print enough copies for your group — or one large version for your wall!Prefer to track JIDs online?You can also use the My Connections feature on jotajoti.info to digitally record the JIDs you collect during the event.This is a great option for individuals or groups participating from multiple locations or online. # Where can I find my JID code? If you have registered for JOTA-JOTI, your JID (Jamboree ID) — also known as your JamPuz code — is automatically generated for you.You can find it by following these steps: Log in to jotajoti.info using your scout.org account Click on your avatar in the top-right corner Select My Account from the dropdown menu Your JID code will be shown in your account details Not seeing your JID?If your JID is missing or not showing up in your account, check out this article for help: I don't see a JID on My Account # Are there any special guidelines regarding Safe from Harm at JOTA-JOTI? Yes. All participants are expected to follow the Safe from Harm guidelines to help ensure a safe, respectful, and inclusive environment for everyone.You can find all the safety rules and expectations on the official Be Safe page.These guidelines apply to all areas of the event — including chats, live activities, and radio contacts. # Can I report an incident if I am only a witness? Yes. Even if you were not directly involved, you can — and should — report anything you see that feels inappropriate, unsafe, or harmful.The reporting process is the same: Email: safejotajoti@scout.org Or use the Report abuse feature on supported platforms Everyone participating in JOTA-JOTI has a shared responsibility to help keep the event safe. If something doesn’t seem right — report it. # How can I safely participate in JOTA-JOTI? JOTA-JOTI is all about connecting with others in a safe, respectful, and inclusive environment.To help protect yourself and others, please: Review the Be Safe guidelinesUnderstand the rules and expectations that apply during all activities, chats, and interactions. Take the Be Safe Online courseIt’s a short, interactive training that helps you stay safe online. You’ll find it on the Be Safe page. Commit to the Safe JOTA-JOTI PledgeMake your personal promise to help keep JOTA-JOTI safe and welcoming for everyone. You can find all three resources on the Be Safe page.Taking a few minutes to complete these steps helps ensure a great experience for you — and for everyone taking part. # How do I ensure the correct name appears on my Be Safe Online certificate? Your Be Safe Online certificate is automatically generated using the name from your scout.org account.Before taking the course: Log in to scout.org Go to your profile settings Make sure your full name is spelled correctly Note: Once you've completed the course, the name on your certificate cannot be changed.Double-check your details in advance to ensure your certificate shows the correct name. # How can I take the Be Safe Online e-learning? You can take the Be Safe Online e-learning course by following the instructions provided on the Be Safe page.There, you’ll find: A link to the course platform Step-by-step instructions on how to begin Additional safety resources for JOTA-JOTI participants The course is quick, informative, and highly recommended for all participants! # How do I identify a Safe from Harm case? What are examples of potentially harmful situations? You don’t need to be certain something is harmful to report it. If you see, hear, or experience anything that makes you feel uncomfortable, we encourage you to report it.Examples of potentially harmful content or behaviour include: Negative or harmful comments about yourself or others Offensive or inappropriate language Racist, sexist, or discriminatory remarks Insults toward another organisation, country, or community Inappropriate content, including child sexual abuse material (CSAM) Unwanted or inappropriate private messages between users Sharing of personal, sensitive, or private data Any form of bullying, intimidation, or grooming If you’re unsure, it’s always better to report. Our moderation and safety team is here to assess and take appropriate action.Learn how to report a Safe from Harm concern # How do I report inappropriate, concerning, or disturbing content or situations? If you see or experience something that makes you uncomfortable, please report it.If you're under 18Talk to a trusted adult — such as a parent, guardian, or Scout Leader — and ask them to report the incident on your behalf.How to reportSend an email to safejotajoti@scout.org and include the following details: Your name Where it happened (e.g. platform or programme area) What happened – a short description of the incident Who was involved – the name of the person or account that caused concern Screenshots or evidence (if possible) Providing clear details helps our Safe from Harm team review and respond quickly.All reports are treated with confidentiality and care. # I am just a parent or a partner in the event — am I also expected to follow Safe from Harm guidelines? Yes. The same Safe from Harm rules and regulations apply to everyone involved in JOTA-JOTI — including parents, volunteers, and event partners.If you're supporting the event in any way, we ask that you complete the WOSM Safe from Harm e-learning to better understand your role in creating a safe and respectful environment.You can access the course here: Be Safe Online – e-learning # I didn’t receive any certificate — what should I do? To receive your Be Safe Online certificate, you need to:Complete the full course, andAnswer all questions correctlyOnce you pass, your certificate will be automatically generated and available for download directly from the course page. # Is the Be Safe Online e-learning mandatory for JOTA-JOTI participants? The Be Safe Online e-learning course is not mandatory, but it is strongly recommended for all participants — especially youth aged 13–18, as well as adult volunteers, leaders, and parents.Why take it?Completing the course helps: Increase awareness of online risks Promote a safe and respectful environment for everyone Equip you with the tools to identify and avoid harmful situations A safer JOTA-JOTI starts with informed participants — please take the course if you’re able to!You can access it anytime on the Be Safe page. # What is Safe from Harm (SfH), and where does it come from? Safe from Harm is a set of principles and actions designed to ensure that everyone involved in Scouting is committed to creating a safe environment — both inside and outside the Movement.It aims to make sure that children and young people are protected, supported, and able to participate in Scouting free from harm, abuse, or discrimination.The initiative is based on the United Nations Convention on the Rights of the Child and reflects our commitment to protecting and promoting the best interests of every young person.Safe from Harm is not just a policy — it’s a shared responsibility across the global Scouting community. # What is the benefit of taking the Be Safe Online course? The Be Safe Online course helps you stay safe while participating in virtual environments — like JOTA-JOTI.By taking the course, you will: Learn how to recognise and avoid potentially harmful or risky situations online Understand how to protect your privacy and personal information Gain confidence in how to interact safely with others during digital events The course is short, practical, and strongly recommended for all participants — especially those aged 13–18.You can access the course anytime on the Be Safe page. # What response will I receive if I report an incident? When you report an incident during JOTA-JOTI, you’ll receive a response from a member of our trained Safe from Harm team.They will either: Provide you with next steps based on your report, or Request additional information if more details are needed to follow up on the case effectively All reports are handled confidentially and with care, following Safe from Harm guidelines.You are never alone — thank you for helping to keep JOTA-JOTI a safe and respectful space for everyone. # Where can I report an incident or issue during JOTA-JOTI? If you see or experience anything inappropriate, unsafe, or concerning during JOTA-JOTI, please report it as soon as possible.You can report an incident in one of the following ways: By emailSend your report to: safejotajoti@scout.org On supported platformsSome online platforms used during JOTA-JOTI offer a Report abuse button. Use it to flag inappropriate content or behaviour directly. All reports are reviewed by our trained Safe from Harm team and handled confidentially and respectfully. # Which languages can I use to report a case? Our Safe from Harm team can respond to reports in the following languages:EnglishFrenchSpanishIf you submit a report in another language, the team will use Google Translate to understand your message. However, their reply will be in English, French, or Spanish.You’re always welcome to report a case in your preferred language — we’ll do our best to understand and support you. # Why do I have to share my date of birth when I register? We ask for your date of birth to help ensure a safe and age-appropriate experience for all participants.If you're 13 years or older, you can register for JOTA-JOTI on your own.If you're under 13, a parent or guardian must register on your behalf and agree to supervise your participation throughout the event.This requirement helps us apply Safe from Harm principles and protect all young people taking part. # Challenge Valley - How does it work? In the Challenge Valley, JOTA-JOTI 2022 participants are given the opportunity to participate in activities and challenges, which upon completion, they are given a code. You will need to complete 5 activities per challenge in order to claim the Challenge Badge for that Challenge. In the Challenge Valley, participants will find a button on the bottom of the pop-up that will take them to the Challenge Claim page (https://www.jotajoti.info/challenge-claim). Once a participant enters the Challenge Claim page, he/she will see a list of Challenges. For each Challenge, there are 5 activities he/she will need to complete in order to redeem a badge. There are quite a number of activities for each of the challenge, so in order to know what are the activities for each of the Challenge, he/she will need to click on the Challenge badge. He/she will then be taken to a page with a full list of activities he/she can participate in to earn codes they can use to redeem a Challenge badge. Once he/she has participated in the activity and have received a Code, they must go back to the Challenge Claim page to enter the code. Enter the code in the text field below and click on the Submit button. For each completed activity under a Challenge, the grey circle changes colour. They must complete all 5 to redeem a Challenge badge. He/she can repeat this as many times as as needed to gain a badge. Pro Tip: A logged in user can quickly access the Challenge Claim page, by clicking on the My Challenge Valley menu item as shown below. # Challenges & The Challenge Valley There is a new feature in the JOTA-JOTI 2020 edition where registered users are able to participate in Challenges. As Helpdesk agents, here are some very important points for you to understand: 1. There are a number of Challenges throughout the campsite. Challenges are bundled into the activities a registered user can participate in. As an example, in the Celebration Arena campsite, a user may participate in the "Celebrating 10 years of MOP" activity. Registered JOTA-JOTI 2020 participants may also refer to the Challenge code as "Activity Codes". 2. During the activity, some questions, quizzes, puzzles, or something similar may be posted or asked. 3. Participants who complete the question, quizzes, or puzzles will be given a Challenge code by the Activity Coordinator. 4. A list of codes is available for each activity and is only accessible by the Program & Activity Coordinators. The list of codes is NOT accessible by helpdesk agents or JOTA-JOTI 2020 participants. 5. Registered JOTA-JOTI participants who have completed Challenges will use the code to redeem a badge in the Challenge Valley. The Challenge Valley looks like the image below: 6. For each badge, there are 5 challenges. Registered JOTA-JOTI participants can complete as many challenges as they want. 7. In the Challenge Valley, the registered participant can input his/her code as shown in the image below: 8. Once the participant has completed all 5 challenges associated with a Badge, the participant can redeem the digital badge. 9. The participant's digital badge stays with the participant's profile only on the JOTA-JOTI site. It is not exported to the participant's scout.org account. This will be something we develop for JOTA-JOTI 2021. 10. As this is a new feature, Helpdesk agents are to track and tag all tickets with issues related to Challenges and the Challenge Valley. Please add the Tag "Challenge". To the ticket, if you encounter a Challenge or Challenge Valley ticket. The screenshot below shows you where to update the Tag. A guide for Agents on the flow of the Challenge Valley is available at https://support.jotajoti.info/hc/en-gb/articles/360002046716-Challenge-Valley-How-does-it-work- A user's guide is available at https://support.jotajoti.info/hc/en-gb/articles/360002042535-Challenge-Valley Please note that this section is still in the development and fine-tuning phases so please do expect continuous updates to the document and feature. # Easy Generator: Account Confirmation screen Over the past few months, we have transitioned the scout.org login to an improved and more secure product called Keycloak (KC). As part of the transition, efforts have been made to update the Single Sign On (SSO) for a number of the connected WOSM platforms. One such platform is EasyGenerator. The integration works of EasyGenerator with scout.org is a complex affair and there exists a possibility, that users may face issues getting access to the e-learning courses.  Users may experience the following screen: The screen above simply means the logged in user has an EXISTING account on easygenerator. The logged in user must key in the easygenerator account password as a one-time confirmation affair to get past this screen. # How can agents leverage knowledge to help customers? You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help Centre articles in ticket comments Add inline feedback to existing articles that need updates Create new articles while answering tickets using a pre-defined template Agents never have to leave the ticket interface to share, flag, or create knowledge, so they can help the customer, while also improving your self-service offerings for other customers. To get started, see our Knowledge Capture documentation. And before your agents can start creating new knowledge directly from tickets, you’ll need to create a template for them to use. To help you along, we’ve provided some template ideas below. You can copy and paste any sample template below into a new article, add the KCTemplate label to the article, and you’ll be all set. Q&A template: [Title] Question write the question here. Answer write the answer here. Solution template: [Title] Symptoms write the symptoms here. Resolution write the resolution here. Cause write the cause here. How-to template: [Title] Objective write the purpose or task here. Procedure write the steps here. # How do I customise my Help Centre? You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfortable working with page code, you can dig in to the site's HTML, CSS, and JavaScript to customise your theme. To get started, see Customising the Help Centre. # How do I publish my content in other languages? If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other languages: Get your content translated in the other languages. Configure the Help Centre to support all your languages. Add the translated content to the Help Centre. For complete instructions, see Localising the Help Centre. # I am trying to collect as many JIDs as possible very quickly, but people want to have a conversation rather than just swapping JIDs. Why? JamPuz is NOT about quickly collecting JIDs. JamPuz is about conversations not just contacts. So please take the time to have a conversation with the person you are swapping JIDs with, and not simply ask for their JID and move on. There are no prizes for completing the JamPuz documents, they are simply an aid to encouraging people to have conversations with a wide range of people during JOTA-JOTI. ScoutLink has set up a #jampuz channel on ScoutLink IRC for those that simply want to swap JIDs. # What are these sections and articles doing here? This FAQ is a section in the General category of your Help Centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge base in the Help Centre consists of three main page types: category pages, section pages, and articles. Here's the structure: You can create your own categories, sections, and articles and modify or completely delete ours. See the Organising knowledge base content and Creating articles in the Help Centre to learn how.